Good questions.
Clear answers.

Standard shipping is free to every U.S. address, including Alaska and Hawaii, with no minimum order. We ship worldwide: for addresses outside the U.S., please contact us before ordering for shipping options, cost and timing. See our Shipping Policy for delivery details.

Processing: 3–10 business days. Estimated transit after shipment: 15–25 business days by sea, including local delivery. These are estimates, not guaranteed dates. If you have a fixed installation date, contact us before ordering.

Expedited air shipping is available for every item. Contact us before you place your order and we'll quote the additional cost and estimated delivery time for your address: call +1 (323) 802-6888 or email customerservice@zolivart.com — we typically reply within one business day.

Yes. Email us your order number as soon as possible, ideally within 24 hours. Any order that hasn't shipped yet can be cancelled for a full refund, except custom and made-to-order pieces once production has started. After an order ships, you can accept delivery and request a free return within 30 days.

Yes. Request a return within 30 days of delivery — return shipping is on us for eligible returns. Items must be unused, uninstalled and in their original packaging. Custom and made-to-order pieces can't be returned for a change of mind, but transit damage and manufacturing defects are still covered. Free return shipping doesn't apply to deliveries refused for a change of mind or orders cancelled in transit; refusing a visibly damaged delivery is always covered. Read the full return policy.

Only if the packaging is visibly damaged. Refusing a damaged delivery is covered and costs you nothing. If you've simply changed your mind, please accept the delivery and request a free return instead: when a delivery is refused for a change of mind, or an order is cancelled in transit, the actual outbound and return freight we paid is deducted from your refund.

If the box is visibly damaged, refuse it and get a carrier damage note. For damage found after unpacking, contact us within 48 hours of delivery with your order number and photos of the item and packaging, and keep the packaging. Email customerservice@zolivart.com or call +1 (323) 802-6888 — we typically reply within one business day. We'll handle the carrier claim and arrange a replacement.

Yes. Every Zolivart light and furniture piece carries a 2-year limited warranty against manufacturing defects under normal residential use.

Yes. We check the delivery country on every order and ship the fixture with the certification required there: UL or ETL listing for the US and Canada, CE marking for Europe. Ask us any time for a copy of the certificate.

Yes. Send your room measurements, ceiling height and the fixture you are considering to customerservice@zolivart.com.

Enter your code in the cart or at checkout. Use ZO25 for 20% off all orders, ZO27 for 25% off orders of $5,000 or more, or ZO26 for 30% off orders of $10,000 or more.