• Shipping policy

Shipping policy



At zolivart.com, we prioritize your peace of mind by offering FREE Standard Shipping on all orders. We partner with trusted global carriers—including UPS, DHL, FedEx, and USPS—to ensure your order arrives securely and promptly.

1. Shipping Destinations & Origins

  • United States: We deliver to all addresses within the contiguous US, Alaska, and Hawaii. (Note: We cannot deliver to PO Boxes, APO, or FPO addresses.)

  • Canada: We offer FREE Standard Shipping to mainland Canada. If you are in a remote location, please contact us before ordering to confirm delivery feasibility.

  • Global Supply: To bring you the best value and unique designs, all orders are shipped directly from our manufacturing facilities in China.

  • Other Countries: For inquiries outside the US and Canada, please contact our support team directly.

2. Delivery Timeline

Your Total Delivery Time = Processing Time + Shipping Time (excluding holidays).

📅 Order Cut-off Time

To start processing your order on the same day, please place it before:4:00 PM (GMT+08:00) China Standard Time (Shanghai)

⏱️ Estimated Delivery Times

Shipping Method Processing Time Shipping Time Total Estimated Time
Standard (FREE) 1 – 5 Business Days 15 – 20 Business Days 16 – 25 Business Days
Air Express (+$100) 1 – 5 Business Days 4 – 5 Business Days 5 – 10 Business Days

3. Shipping Costs

We offer two simple options tailored to your needs:

  1. Standard Shipping: FREE on all orders.

  2. Expedited Air Shipping: $100 USD flat rate per order for significantly faster delivery.

4. Our 90-Day Delivery Guarantee

While we strive to meet all deadlines, unforeseen factors like extreme weather or customs inspections can occasionally cause delays.

  • Transparency: If a delay occurs, we will notify you immediately with a revised delivery date.

  • Our Guarantee: If we cannot deliver your product within 90 days of the order date, we will notify you, cancel the order, and issue a 100% full refund.

5. Important Notes

  • Address Accuracy: Please double-check your shipping address at checkout. If you spot an error, email us at customerservice@zolivart.com immediately. We are not responsible for delays caused by incorrect information.

  • Import Taxes & VAT: Most orders clear customs without extra charges. However, any import duties, taxes, or VAT imposed by your local government are the buyer's responsibility.

  • Customs Cooperation: For large or high-value orders, customs may require additional documentation. We appreciate your cooperation in providing necessary info to ensure timely clearance.

📧 Contact Us

Questions about your order or tracking? We are here to help!

  • Email: customerservice@zolivart.com

Thank you for choosing Zolivart. We look forward