Refund policy

Last updated: July 13, 2026

Refund Policy

We want you to feel confident shopping with Zolivart. If you are not satisfied with your purchase, please review the return and refund terms below.

Return Window

You may request a return or exchange within 30 days of receiving your order. To start a return, contact us at customerservice@zolivart.com with your order number and the reason for the request.

Return Conditions

Returned items must be unused, uninstalled, in their original packaging, and include all accessories, manuals, and parts originally received. Items that are installed, damaged by misuse, altered, or missing original components may not be eligible for return or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us at customerservice@zolivart.com as soon as possible with photos of the item, packaging, and shipping label so we can review the issue and provide a solution.

Return Shipping

Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact us at customerservice@zolivart.com. Exchange availability depends on product stock and order status.